Terms of service

Terms of Service

Last updated: [JULY/2026]

1. Agreement

These Terms of Service ("Terms") govern your use of shophazelmoor.com (the "Site") and any purchase you make from Hazelmoor ("we", "us", "our").

By browsing the Site or placing an order, you agree to these Terms. If you do not agree with them, please do not use the Site.

These Terms should be read alongside our Shipping Policy, our Returns & Replacements Policy, and our Privacy Policy, all of which form part of your agreement with us.

2. Who we are

Hazelmoor is a small independent art brand creating original watercolor animal illustrations for nurseries and children's rooms.

  • Operated by: [HAZELMOOR]
  • Contact: business@shophazelmoor.com

3. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian, to place an order.

By ordering, you confirm that the information you provide is accurate and that you are authorized to use the payment method you supply.

4. Our products

Everything is made to order. We do not hold stock. Each print is produced individually after your order is placed and is not restocked, resold, or held in inventory.

Sizing. All prints are 12x16" (30x40 cm) unless stated otherwise on the product page.

Colour and finish. Printing is a physical process and screens vary. Slight differences between the colours you see on your monitor and the finished print are normal and are not considered a defect. Paper texture, sheen, and frame wood grain vary naturally between pieces.

Descriptions. We take care to describe and photograph our products accurately, but product images are representative. Mockups and lifestyle images are illustrative and may not reflect exact scale in your room.

Safety. Our prints are decorative wall art, not toys. Framed pieces contain plexiglass and hanging hardware. Please mount all wall art securely and out of the reach of infants and young children and follow any hanging instructions included.

5. Orders

An order is an offer to buy. We accept your order when we send you an order confirmation email.

We may refuse or cancel an order at our discretion, including where:

  • the item was listed at an obviously incorrect price
  • we cannot verify your payment or delivery details
  • we suspect fraudulent or abusive activity
  • production or delivery is not possible to your location

If we cancel an order you have paid for, we will refund you in full.

Order changes. Because production begins quickly, we can usually only change or cancel an order within a short window after it is placed. Contact us as soon as possible and we will help if production has not yet started.

6. Prices and payment

All prices are shown in US dollars (USD) and are exclusive of any applicable taxes and duties unless stated otherwise at checkout.

We may change prices at any time, but changes will not affect orders already confirmed.

Payment is processed by our payment providers. We do not store your full card details.

International orders. If you are ordering from outside the United States, you may be responsible for import duties, taxes, or customs handling fees charged by your country. These are not included in our prices and are not within our control. Please check your local rules before ordering.

7. Shipping and delivery

Delivery timeframes, production times, and shipping terms are set out in our Shipping Policy, which forms part of these Terms.

Delivery estimates are estimates, not guarantees. We are not liable for delays caused by carriers, customs, weather, or events outside our reasonable control.

Risk of loss passes to you on delivery. Where an order is lost in transit, please see our Returns & Replacements Policy.

8. Returns and replacements

Because every piece is made to order, we do not accept returns or exchanges for change of mind, or where the wrong size or finish was selected at checkout.

If your order arrives damaged, defective, or incorrect, we will put it right. Full details, including timeframes and what we need from you, are in our Returns & Replacements Policy, which forms part of these Terms.

Nothing in these Terms affects your statutory rights.

9. Intellectual property

The artwork is ours. Every illustration sold by Hazelmoor is an original work. All artwork, designs, product photography, written descriptions, the Hazelmoor name, the hare mark, and the overall look and feel of the Site are owned by us and protected by copyright, trademark, and other laws.

What you may do with a print you buy. When you purchase a print, you own that physical copy. You may display it in your home, gift it, or resell that individual physical print second-hand.

What you may not do. You may not, without our prior written permission:

  • reproduce, scan, photograph for reproduction, or digitise the artwork
  • print additional copies, in any size or medium
  • sell, license, or distribute the artwork as a digital file
  • use the artwork commercially — including on products for sale, in advertising, in a business premises, or in paid content
  • create derivative works from the artwork
  • remove or alter any Hazelmoor mark, signature, or label
  • use our images, descriptions, or brand assets on your own listings, site, or marketing

Reporting infringement. If you believe your own work has been infringed by material on the Site, contact us at business@shophazelmoor.com with details of the work, where it appears, and your contact information, and we will investigate promptly.

10. Acceptable use

You agree not to:

  • use the Site for any unlawful purpose
  • attempt to gain unauthorized access to the Site, our systems, or another user's account
  • scrape, harvest, or systematically extract content, images, or data
  • introduce malware, or interfere with the operation or security of the Site
  • impersonate Hazelmoor or misrepresent your affiliation with us
  • submit false, abusive, or fraudulent orders, reviews, or communications

We may suspend or refuse service to anyone who breaches this section.

11. Reviews and customer content

If you submit a review, photograph, comment, or tag us on social media, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with promoting Hazelmoor, with attribution to your username where reasonable.

You confirm that you own or have the right to share anything you submit, and that it does not infringe anyone else's rights.

We may remove content that is unlawful, abusive, misleading, or off-topic.

Please don't include identifiable images of children in content you submit publicly if you would not be comfortable with that image being used in marketing. If you have shared something and would like it removed, email us and we will take it down.

12. Third-party links and platforms

The Site may link to third-party websites, and Hazelmoor products are also sold through third-party marketplaces. We are not responsible for the content, policies, or practices of any third party. Purchases made on another platform are governed by that platform's terms, not these.

13. Availability

We aim to keep the Site available, but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or restrict all or part of the Site for business or operational reasons without notice.

14. Disclaimers

To the fullest extent permitted by law, the Site and its content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be secure, error-free, or free of harmful components, or that any defects will be corrected.

15. Limitation of liability

To the fullest extent permitted by law:

  • our total liability to you for any claim arising out of or relating to these Terms, the Site, or any product, will not exceed the amount you paid for the order giving rise to the claim
  • we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, however caused

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Indemnity

You agree to indemnify and hold harmless Hazelmoor and its owner from any claims, losses, liabilities, and reasonable legal fees arising from your breach of these Terms, your misuse of the Site, or your infringement of any third party's rights.

17. Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from causes beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, labour disputes, carrier or supplier failures, utility or internet outages, and government action.

18. Governing law and disputes

These Terms are governed by the laws of the State of [California], United States, without regard to its conflict of law rules.

You and we agree that any dispute will be brought exclusively in the state or federal courts located in [Los Angeles County], [California], and both parties consent to the jurisdiction of those courts.

Before starting formal proceedings, please contact us at business@shophazelmoor.com — most issues can be resolved quickly and directly.

19. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on this page at the time you place your order. Material changes will be reflected in the "Last updated" date above. Continuing to use the Site after changes are published means you accept the revised Terms.

20. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

Our failure to enforce any right or provision is not a waiver of that right or provision.

These Terms, together with our Shipping Policy, Returns & Replacements Policy, and Privacy Policy, are the entire agreement between you and us regarding the Site and your purchases.

You may not transfer your rights under these Terms without our consent. We may transfer ours if our business is sold or reorganised.

21. Contact

Hazelmoor [business@shophazelmoor.com]