Refund policy

Returns & Replacements Policy

Made-to-order means no change-of-mind returns

Each Hazelmoor print is made specifically for you after you order. Because nothing is pre-printed or restocked, we're not able to accept returns or exchanges for change of mind, or if the wrong size or frame colour was chosen at checkout.

We know that's a real limitation, so please take a moment with the size and finish options before ordering — and if you're unsure which finish suits your space, email us first. We're glad to help.

If something arrives damaged, defective, or incorrect

We'll make it right. Contact us within 30 days of delivery with:

• your order number
• a clear photo of the issue
• a photo of the packaging it arrived in

We'll send a replacement at no cost to you. If a replacement isn't practical or you'd rather not wait, we'll issue a refund instead.

You don't need to ship the original back.

Lost in transit

If tracking stops updating or your order hasn't arrived, contact us within 30 days of the estimated delivery date and we'll arrange a replacement.

A note on colour

Printing is a chemical process, and screens vary. Slight differences between the colours you see on your monitor and the finished print are normal and aren't considered a defect. Anything that looks like a genuine printing error — banding, streaks, misalignment, smudging — absolutely is, and we'll replace it.

How to reach us

Email [business@shophazelmoor.com] with your order number and photos. We usually reply within one business day.